As I used to work in Customer Relations many many moons ago, I would guess these new 'categories' have been introduced in response to the volumes of recent complaints that relate to Cabin Crew. I dare say as there are currently no 'categories' to cover such complaints then this process is being trialed - it's a department that copes with enormous volumes of work and standard processes and categorising complaints is standard practice.
More BASSA scare-mongering just incase they haven't frightened the life out of their membership enough? Any crew member who comes to work, does the job they are paid to, acts professionally and doesn't involve themselves in inappropriate conversations/acts really has nothing to worry about do they?
