....it's all Bill Francis' fault now.
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PSST... WANT TO KNOW A SECRET?
Sep 13th, 2010 by admin
Psssst, want know a secret?
Do you want to know what Bill Francis and his team really think about you?
You do? Then read on...
It is often said that a man’s legacy, is in the end, judged by history far more accurately than by his contemporaries.
If that is true, how will the Bill Francis’s years in charge of cabin crew be remembered?
A man, who it would appear has almost single handedly destroyed a once vibrant community of crew and
turned them from being the envy of every airline in the world, into a vilified, haunted shadow of what they were.
From a community that was on the whole open, respectful, fun loving and tolerant, into a divided, disenchanted and often disillusioned workforce.
Both in CRC, onboard and down route, crew look over their shoulders at who is listening before they speak.
We are now two tribes: those that went on strike and those that didn’t. That divide cannot be good for anybody, but it’s real and it exists and everybody who flies knows it, including the pilots.
We now have a world where rosters are being judged on who went on strike and who didn’t. Some people who volunteered to work during the dispute are writing on their absence declaration forms, “volunteer crew” in the hope of receiving favourable treatment; the fact same is also being dropped into conversations with scheduling and the standby desk. Although to be fair to those areas, this often has the exact opposite effect! But the intent is still nonetheless there.
We have gone from the so-called “fight for survival” to an unseemly and greedy squabble to buy a dozen airlines. Even the most blind of volunteers cannot fail to now see the line that they were deliberately and calculatingly fed.
Mr Francis likes to portray himself as the man valiantly trying to “protect all current crew” - but against what? Surely not the secret plan, that he himself introduced, to replace you over time with cheaper crew and siphon off your work? Evidently, irony has no place in today’s British Airways management.
Working agreements and relationships that have evolved and lasted through good and bad times over the last forty years, have been destroyed in a matter of months.
Yet they are due to spend £50 million on a two-day training course to get crew back to the “top of their game” - wasn’t that exactly where we were before he arrived?
We have had more crew suspended, sacked and disciplined this year than in the previous twenty years added together. Think about that.
The secret?
Here’s why. His department has been secretly working on another plan. In fact it has already started; he has informed everybody, everybody that is except you.
Despite the platitudes about the “great job we do”, not only does Bill believe we can all be replaced by cheaper people, it would appear that he wants this sooner rather than later.
Want to know why crew dare not speak or utter a word out of turn? It’s all part of the plan.
Below is the leaked instruction to all customer relations’ areas requiring them to be on the lookout for ways to get more crew into the disciplinary proccess. Amazingly enough, it actually says exactly that and it’s all at the behest of our very own, loveable management. Thanks guys, we love you too!
No other area in British Airways has introduced this process, nor would even wish to. Only ours. Thanks to good old, honest Bill.
Maybe history will recall his contribution more quickly than he thinks.
Sent by: ************
To
*************
cc
Subject
Trial for complaints about crew
As part of the feedback loop project, the Inflight customer experience
team (IFCE) would like to track details of when passengers have made
complaints about our crew that are deemed serious enough to take
disciplinary action.
We will be running a 3 month trial with effect from 1st September to
feedback specific complaints to the IFCE team, that would be suitable
for feedback to the crew members.
If you get any complaints for the following categories or any other
serious issues, please ensure that you use the following analysis code
AFS
CCDB
Racist remarks by cabin crew
Crew making adverse comments about British Airways
Crew making inappropriate comments about Strike action
Crew swearing
Crew making inappropriate comments about other passengers
Regards
*****************
The envy of every airline in the world?!?!?! I'm sure Singapore girl must have been desperate to be a BA S.L.O.B.!