The CX EY seats are simply dreadful. The idea is very good but the reality is far from it. They are hard as rock and after about an hour gets very painful. Also, when "reclined", ie slouched into a heap, a gap appears at the rear of the cushion and the base of your spine falls into it which is also very painful after a while.
I think it is disgraceful that this is the best an airline as successful as CX can come up with. I flew BA to London recently and even though their seats are older they were way softer and more comfortable.
Why can't CX just for once get someone WHO HAS A CLUE and doesn't sit in a dark cubicle eating noodles and playing computer solitaire to select and trial some quality seats and pay their worth before fitting them across the fleet? It would be cheaper in the long run because they would last 10 years instead of 24 months.
When you consider some of the clowns who pass for management and committees here it really does become evident that Cathay would make money in spite of itself.
