Speaking about non-existance, ToolTimeTwo, the AFAP may still be around, but the 1300+ that they "represented" 12+ years ago certainly aren't...as in gone with the wind.
And as for the "executives"
in the AOA knowing what to do...well it has been well over a year...so where is the progress?
There is ONLY one way the AOA can make an impression on CX management, and with the current hot-heads "in charge"
, they are not likely to try.
