Todat's BBC web news carries an article on EZY:
"Occasionally, people get things wrong, we had a bad July," a spokesman said. "This is not a big scale back. It's in terms of writing to all your staff, saying 'thanks, it's been difficult, what are we going to do'," he added.
The spokesman said the problem was not about staff shortages. "We have introduced a new rostering system which is causing us all manner of problems. "It's a rubbish system and we are changing it."
The company have publicaly apologised, announced a change in plan and, therefore, given themselves a public target which - if they miss - they will get hammered for.
If that is not a good result, I don't what is!!