I wrote an article on this nearly two years ago for the LAA magazine saying this was coming(incidentally told I was wrong at the time by some despite the mag checking the facts.....). It has always been stated that the helpdesk would do what the old unit did as an interim measure but long term they would be an application support unit. So this is no surprise.
Last edited by S-Works; 4th September 2010 at 07:20.