Well frontline staff don't get parties or bonuses they don't even get xmas off. And they've been running on skeleton staff for quite some time. If you think life in the village is hard maybe you want to step into an airport where the real action happens...
Shows you how insulated HQ is from the frontline ops and vice versa.
I have also been in the basket of working Xmas and Party nights and the like ... for 2 freaking years I never had a proper Xmas with my family. I slept most of Xmas Day and worked that night. I have suffered my fair share of 16-19 hour shifts because my replacement never turned up, try that on the frontlines and I'm sure there would be issues.
In the current job I'm still expected to be available 24/7 when the you know what hits the fan ... so tell me, I may not interface with the guests, but where do HQ staff have it sweet?
I disgress though, most of that pain is now being outsourced because it save the company money .... and service goes down the drain for the frontline staff. Enjoy.