In my opinion, and I dare say many of the front liners, a new sharper and more professional image, which is what the customers see, would make a welcome change.
The real truth to the matter is your overheads of tech/cabin/engineering and other operational crew are ones that are really required to serve the customer. Over indulged HO employees are not. They are there to support the front line. That includes all the folk in HR accounts etc that think they are the centre of the universe in most companies that eventually struggle.
If the front line folk focus on the customer, and the backline folk focus on supporting the front line, and you have a leader with some leadership......you will be on a winner!
I dare say as little idea of running an airline as I have.....it would only take 3 days to get a general idea where the trouble spots are, and it would be my guess its HO and the aforementioned areas. Improving that area would be a much bigger task.
Good Luck and best wishes for a brighter future!
