NWSRG, if people cared about customer service as much as you claim Ryanair would be out of business by now. The reality is most people know that you get what you pay for with Ryanair, and nobody expects the experience of a full service carrier.
You have the choice to not fly with them if you don't like them. Just remember though, that if it wasn't for Ryanair you wouldn't have half the choice you have today - they're the ones who brought fares down and if it wasn't for them you'd still be being ripped off by full service carriers like BMI.