I sense it is symptomatic of the times that customers are not appreciated. It is as though they are doing you a favour when I thought it was the other way round! Staff are not properly trained in the finer points of service and sadly some people given a uniform and a tad of authority, become little Hitlers! But, good managers should identify these problems and resolve them. Doncaster is a splendid airfield with so much going for it, perhaps with the exception of road access. If only the management had the sense to ensure that having got the cars into the car park, the service from then on should be first class. The solution so often being in their own hands! Begs a few questions about the management!! May be Vancouver Airports will sort it!
H49