So when a pilot saves the day he is a "professional".
Whether the performance bonus is paid (or not) to the pilots, is directly linked to the operation of the Qantas executive bonus scheme, whom I presume are "professionals".
The rest of the time, pilots are blue collar - his arrogance is only surpassed by his naivety.
I think that the engagement of a good PR firm is now a must, surely any reasonably competent spin doctor could run rings around Joseph Goebbels and his side kick S.W.
+1 for that.
I am sick and tired of hearing and seeing pilots trying to negotiate and failing.... time to fight on an even keel boys. Use professionals!