Shurely even on Fraggle Rock they wont allow the same to happen again
Oh but they will! Because the management don't have to account for their actions to anyone, it seems. They've just sent me a letter telling me they are going to raise the cost of my parking there by 50%. Is there any other organisation that rewards its premium customers in this way?
They recently admitted the cost of running Reynoldsway is 20% more than it should be. They should be actively addressing that, and the politicos should be hiving down the operation to a corporate body and benchmarking performance against the industry norm. And management should be managing, not ego tripping. And if they can't manage they should go.
I remain concerned for the Aer Arann crews however. They were wonderful on Thursday night when the LCY flight was cancelled and then reinstated. As indeed were the Cobalt groundstaff, particularly the baggage enquiry girls. The Captain was apologetic and said he was trying to get an explanation. Now we know why, but they handled it very well.