Moggie ,
An anonymous customer comment / suggestion procedure is in place - a box on the wall in the main lobby . Where these
" suggestions " end up though is anyones guess .
Ultimately , the airlines are perceived as " the customer " - it has been this way for a long time & as long as the price is right they seem content . The RAF get a good deal too - just watch the management instructors bend over backwards for them
.
If BA commit to restarting the CEP scheme next May , it will be interesting to see who gets the contract - if it goes to Jerez maybe ACP will give the self-sponsored fraternity a better service ?