You and I both know the reason why users never see the *nix admins is because we usually have a ratio of 500 plus users for every admin.
The system is usually locked down so all they can screw around with is there dot files in thier home directory and if they abuse that to often they get the edit rights removed from them as well.
And usually a unix user is a hellva lot more savy than your average windows user. The usual support call from a *nix users is I am trying to do xyz and we are missing some libary's then sends a screen dump of the error. Where as a windows user usually just says this stupid computer isn't working again fix it. When you eventually track them down you find out they have a cyrix session to a computer in a different country and its that machine thats kanckard.
Also application rollouts seem to have alot more planning and testing done before they get squirted in *nix enviroment.