THe airport set up is somewhat third world. Get more than two aircraft arriving and pax are queuing outside in the rain to get into the customs hall, no air bridges, and a main apron who's layout was designed by a 2 year old.
However, you have to look at where EMA came from. It has never had the money spent on it it should have done. And Manchester Airport Group who own it are unlikely to ever spend the money, just like the 3 local authorities didn't when they owned it. It needs a new terminal desperately. You have to wonder how much longer Ryan are going to be happy having their pax check in in a glorified tent.
I would say that ATC are some of the best in the country. Always willing to help, always friendly. They are constrained by some of the worst designed airspace in the country. Whoever signed up to that doesn't know how modern jets operate. It creates more noise, uses more fuel, takes more time, and is more uncomfortable for passengers than just about any other arrival I know of. And don't get me started on the Daventry departures.