- Right-click "Computer" in your start menu
- Choose "Properties"
- Click "Advanced System Settings"
- Click the "Settings" button against "Startup and Recovery"
- Untick the "automatically restart" tickbox
- Ensure "Kernel memory dump" is selected (we may need to change this to 'full memory dump' later, but go with this for now).
Now, when you get your next BSOD, you can note down all the details properly.
You could also download this:
Blue screen of death (STOP error) information in dump files. which would show the BSOD from the aforementioned dump.
Once we know exactly what the BSOD says, we can advise more.