Management cf. Employees
Management run the company and are therefore responsible for its profit or loss.
There are those that seek to blame employees when profits are not what expected and equally are prepared to applaud management when profit exceeds expectations.
Two pissed CC contribute nothing to either scenario.They are indeed a minority.There are abpout 3% of individuals employed as CC who should be sharpening pencils for a living.The other 97% get on with doing what they are employed to do.
The same can be said for every other department in an airline.
Want to go after someone ?
Find out where Dixon lives and give him an earful.
If another business posted a profit like that on a revenue of $13 billion one would have to seriously consider its viablity and its management's business acumen