No
Just for clarification..............
Whilst I have worked in Aviation, I do not and have never worked for BA.
Unlike the BA folk, and many others in Aviation, I have spent many years outside Aviation, where customers really do count..
I believe that one of BA's problems - and a problem for Aviation generally, is that far too few employees have ever worked in the tough world outside Aviation.
Aviation has lived with an average growth rate of 6% per annum. Even after 9.11, this historic rate was re-established until Lehmans went down. Continued growth has led to continuous complacency.