PM, I wasn't having a shot at Borghetti. He was put in the position of being responsible for QF operations but as his experience was purely in marketing, he didn't have the ability to spot "operational problems" when BCG (Boston Consulting) and other financial whiz-kids came up with a concept to save money. Consequently, some very poor decisions were made which cost both a lot of money but more importantly, a lot of good-will. Joyce appears to have identified this and put Lyell Strambi in charge of Ops but the lesson hasn't been learnt at Jet*.