A balancing comment
A balancing comment..............
I would humbly suggest that we might think carefully about the labels that we give people.
For about 40 years, BA managers have allowed TUs to operate virtually without restriction. It is the managers that put in place lots of the stuff that customers complain about. It is the managers that allowed check-in staff and CC to have appalling sickness records. It is the managers that insisted that on-board customer feedback sheets were handed to the "CSDs".........thus allowing editing by some. It is the managers that allowed BA CC to claim extra money for lights not working, that allowed them such stupid s/h schedules and breaks at lhr. Anyone remember the old-style baggage handling regime? Anyone remember that BA Engineering used to re-write perfectly good manuals from the OEMs??
I could go on..............
Thus, when the "managers" start to take some ownership of things that they should have sorted out years ago, those staff impacted react.
Not surprising , that.
Local reps who have only known one way of doing things - theirs - will obviously react. Very few of them have worked in the real world. (Other than installing kitchens, of course).
As it has been many years since anything was different, it is also understandable that they think it is all down to WW, and that when he has gone, everything will revert to how it has been for 40 years.
When the only life you have known changes, it is tough.