My son was due to fly from Manchester to Toronto this morning with Thomas Cook, he arrived at checkin two and a half hours before the flight to be told it was overbooked and it was unlikely he would fly today. This has proved to be the case, and he is re-booked for tomorrow. There were approximately 30 passengers over booked on this flight and a similar number for a Thomas Cook flight to Calgary.
Are Thomas Cook any worse than other airlines for this, my son had paid in full for his tickes more than a month before departure.... and does anybody have email details for the most senior person at TCX in order that a blunt letter of complaint be sent.
