Whilst I am a great believer in the right of management to manage and am not a lover of unions, I cannot help but think that the BA management could have done better in this instance, even given the very difficult people they were dealing with.
Lotpax,
It so easy to throw out accusations such as this, but how about specific examples of actions BA have taken where an alternative would have been better for all (or the majority of) stakeholders, within the constraints of course of containing horrendous losses?