I could not agree more. It is agreat time for frontline staff to celebrate at the removing of the trash ! And as for your comment about bubbles, would that be a particular former manager you are referring to ?
Ahh nah more the fact that I could tell at the roadshow there were so many people trying to blow wind up JB's arse it made me sick, but there are poeple in roles as you suggested that are there because they 'blow bubbles' especially ASM's Guest services and the like. Trim the fat JB because we are obese
