BA, not to mention their near perfect record when it comes to not loading passengers and bags onto the same flight
What absolute tosh!
Over 37 years my baggage has been delayed once.
Unfortunately, the cold, dispassionate reality is that BA (and no doubt every other major airline) receive multiple requests for compassionate ticket changes every day.
People do come up with excuses, e.g.:
Sitting in exit seats on LoCo for which we'd paid extra, pax boards, looks at our seats and begins to complain about 'bad legs, have to sit on exit seat' etc. Hostie, who'd heard it all before, smiled and directed aforementioned pax to allocated seat.
Sob story from pax on my flight. Heavy crew (two of us) gave up rest seats to pax. Subsequently discovered all was not quite as related to CSD.
