Timothy Claypole
How is BA to tell the difference? Fair comment, but in the old days they had staff who were empowered to use discretion and, if appropriate, ask for supporting documentation. In the case I cited, evidence was available (in fact, they would only have had to have seen a newspaper) and I offered it, but they were quite blatantly disinterested and not even prepared to discuss it.
I've worked for airlines for long enough to know that there are chancers by the million out there, and that there are millionaires who are too mean to pay a £10 amendment fee.
Sorry, but however you look at it BA have failed miserably in their duty of care to their most loyal and valuable customers.