But moaning on an internet forum works for you? It gets results? BA change their service because of it?
My 'moan' was in response to your suggestion that this is how I should handle the situation. I don't expect BA will change their service because of my comments.
I'm not holding out any hope of the situation improving. Which is why I won't travel BA unless I have no other option. And I'm not the only one.
I see a lot of comments from others who are saying, if you allow me to paraphrase.
BA used to be really good but they are failing badly now, I sure hope they return to their glory, soon! Well I see no signs of that.
If you are BA staff, can I suggest you pass along my 'moan'? Rather than treat me as a whiner, you should consider me to be a 'canary'. I could care less if my particular issue is dealt with, but you should.