Juan, IMHO you are wrong.
Writing to BA is a waste of time. I have written three times in the last weeks with a complaint, and a small monetary claim, over a flight cancellation on day 1 of the recent strike when the only option I was given was to return from my holiday a day early. Soon afterwards the cancelled the day before's flight (I suspect to use the slot to get chartered aircraft on the ground at LHR) and left us standing by at LHR going from gate to gate trying to get home. Frankly nobody could give a XXXX, it must have been our fault.
I have yet to have even an acknowledgement. It is also impossible to use e-mail to get in touch.
I'm ex-gold, but I won't travel BA unless there is no other option.
Flyertalk has many BA staff 'on-board' who enjoy bullying anyone who doesn't love BA to pieces. It is not impartial.