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Old 5th Aug 2010, 07:01
  #69 (permalink)  
crewmeal
 
Join Date: Feb 2003
Location: BHX LXR ASW
Posts: 2,272
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Customer service does still exist. In Asia.
As demonstrated by Cathy Pacific recently when there was that fire at LHR and no catering could be loaded.

BA's answer would be 'tough' not our problem
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