What is interesting, time and time again, regarding this dispute, is that BASSA advocates will deflect issues, doing everything they can to not discuss their objections.
This is not about pilots, not about other airline's practices, it's about BA and the militant faction of BASSA.
Your customers have read (and this is a SLF forum) about your fear of blinds, we are already aware of the burden a simple hot towel service represents to your group.
Seriously, at what point do you present yourself as an advocate for your customers? I'm not speaking of the "We are the face of BA" rhetoric. The face means little to your flying public if the "face" is constantly frowning and complaining about who they work for.
Your customers have no wish for contact with you. Rather than reassurances you give us "Pulling down blinds is too dangerous!".
Gatwick and LCY are gaining advocates due to their customer centric focus.
Heathrow is gaining a reputation as an aging dinorsaur, no mobility and definitely no connection with co-existing organisms.
Who the heck are you paying for your representation?