When are BA going to stand up to the unions within the handling? Despatchers who have been there for 15+ years on old-style escalation contracts, earning a fortune, are doing 2-3 turnrounds on a 10 hour shift. That's great utilisation.
Yet at the same time LGW appear to be short of passenger service staff?? How many flights are being delayed because the whole North Terminal is operating on 'check release' (i.e. Do not call the flight to the gate until staff are available.....often long after STD.)
And don't even start me on the inefficiencies with the ramp staff.
And how much ground equipment just sits there for weeks on end without ever moving. What a waste of assets.
Look under your noses BA....you haven't even started trying to tackle your ground handling cost problems.
And anyone can maintain market share by offering low fares, but only some airlines can sustain those low fares in the long term by making money on them....and BA are a long way from achieving that!