Luton in last place
Passengers rate Birmingham the best UK airport and Luton the worst, according to a new poll. Birmingham scored 54 points out of 60 while Luton received just 16, in a survey of 2,372 holidaymakers conducted by airporttransfers.co.uk.
Asked to rate various aspects of airport service, those polled awarded Birmingham 10 out of 10 for staff friendliness, check-in efficiency and shopping experience, whilst Luton scored just one out of 10 for staff friendliness and only one out of 10 for security check-in time.
Of the 10 airports surveyed, Cardiff was the next best, with a score of 48 out of 60. After Luton, the next worst airport was Stansted with a score of 20. Gatwick got 26 out of 60 and Heathrow had 30. Heathrow got 10 out of 10 for shopping experience, with Stansted getting 8 out of 10.
63% of respondents said they preferred flying from smaller, regional airports and 12% said the airport experience was one of the things they ‘most looked forward to’ about a holiday. Almost half (48%) said they were prepared to travel more than 100 miles if it meant the airport they were flying from was ‘decent’, and 26% felt that having a bad experience at the airport could ruin a holiday.