I know what you mean about the online checkin, i personally dont agree with it either.
As for customer service, most of the crew really do try hard, but the crew are put under so much pressure, either it being time to make slots, or more like how much the average spend is. But if you ask most crew, all of us love it when a pax gets off and says its been a lovely flight.
Might i also add, over the last year or so, the average time crew have spent in the company as got longer, and i think this has helped some gain much needed customer service skills. For any of our new crews it will be their first job from leaving college/university, and do no have any experience dealing with customers. The days of crew being in the company for 12 months then being a number one has long gone.
Just out of interest what would make the ryanair experience more enjoyable for you? And what would you like to see on the inflight bar service/price.. p.s. a hot drink is now 3euro/£2.60
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