More thread drift.......perhaps passengers feel that they are not being told the truth because so very often that is the case. Passengers have been fobbed off with lies, meaningless words and in the case of some Locos no explanation at all, for donkey's years. That leads to suspicion that they are being fobbed off and not treated as valued customers.
Inevitably passengers do not understand the vagaries of weather, navaid availability, ILS Category etc hence I believe that there are many occasions when a proper explanation for delays would be a jolly good idea!
Helen49