On the recieving end of DII at the moment and I agree it does seem to work, but having been in the commercial sector too, IT is something that you have to throw money at to make work, unless you have some intelligent and hard working professionals on hand happy to take ownership and see the project through. Happily those people exist, but get posted around and don't get the opportunity to see systems through to the end. All new implementations need people who understand the locale and the customer and who can identify users that effectively test the system to distruction through normal usage to iron out bugs. It would be really helpful if this implementation team was centralised and moved around en masse or left in their current posting to see the project through from start to finish. Equally a good system would be for a floating team(s) to move from base to base to start and finish the project. Would make life so much easier for the user!