Whilst they vaguely acknowledge that their pay comes from somewhere, too many of them are not obsessed by customer service when they should all be obsessed by customer service.
Oh really? So you think that flight crew should be "obssessed by customer service"? No, I don't think so. It's important, sure, but it comes after safety.
Have a read of the "Wrong Weight Entry...Again" thread in the FD forum and you'll hopefully see why your opinion is misguided.