All bassa have to say is NO!
no to changes!
no to efficiencies!
no to customer enhancements!
Remember the hot towel in WTP fiasco?
bassa would only consider it if BA accepted a minimum of 3 in flight trials to, guess where?
Yep you guessed it - NRT / HKG / SIN! Financial benefit? You think?
Lets not forget that they refused to consult on the CW 2nd meal changes without a written g'tee that BA would conduct in flight trials (Hmmm I wonder what routes this would need to be tried out on
)
Then they throw their toys out the pram, threaten IA, until they get their own way!
