I doubt if any passengers let alone a significant number of our customers are looking at their watches and tapping their fingers/toes.
Once announced a 30 min delay which spread to 60 mins.
In flight, pax complained that he had previously flown a well known European airline, the citizens of which Country were well known for precision and efficiency, and that Capt. had announced a 45 min delay, and precisely 45 mins later the engines started - what was wrong with me ?
I explained that the previous Capt. had probably been ready in only 20 mins, but would have waited the full 45 mins. to prove the National ( and his ) point !!
JW411 - currently in Santa Monica on hols. I'll have a beer in the Kings' Head for you. ( when I leave Sears, need to upgrade my tool kit ! )