PPRuNe Forums - View Single Post - Lufthansa Reluctant Refunds - volcanic ash cancellations
Old 16th Jul 2010, 19:54
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Capetonian
 
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There are many angles to this, but my understanding is that the airline is not obliged to give any more than a full refund in a case where the cancellation was due to forces beyond their control, unless you have already checked in.

That said, most airlines did offer some sort of compensation in addition to the refund and it sounds as if LH's performance is less than impressive.
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