From another AGM report:
There were two factions: shareholders (silver-haired, beige-clad, respectful), and shareholder employees (younger, disgruntled and heckling). At times it seemed as if war would break out between the two, letting chief executive Willie Walsh off the hook. But he received his fair share of brickbats as he slugged it out for nearly three hours.
Another interesting take on it here:
Verbal slugfest at British Airways AGM - interactive investor
What happened to the votes at the end of the meeting, or was that just last year?