Ancient Observer:
I'm sorry your holiday was spoiled. How odd that no explanation was given.
I will happily admit that I dismissed all the early "We're striking for our customers" and "Its about maintaining service levels" rhetoric very early on after learning of the infamous "War of the Hot Towels".
Service cannot improve until BASSA is marginalized. They will fight any and all improvements unless there is a "trade" which, as they demanded in the hot towels case, amounts to millions of dollars in costs for the company.
Hope you and your spouse are okay and that you find a solution/alternative to this disruption.