Hi,
Quick question, do Thomas Cook have assisted passage.
I ask because my brother has just dropped his daughter off at Manchester Airport for a flight to Toronto.
Checked-in and was told to come back in an hour and they would see her on to the plane.
When they returned check-in had closed and the staff at the desk said that TC don't do assisted passage and she would have to go airside alone.
I would have hit the roof if it was me. Bad show Thomas Cook.
E.F.