hey bt89 i got through to the panel interview yayy
and they have contacted my references who i spoke with after and said it all sounded positive so just waiting to hear back from them for the next stage so fingers crossed!
The questions were all to do with your personal experience in dealing with customers/clients/etc so you really have to think of your own real life examples.
Good luck!
I guess the best advice I got was to just be yourself which apart from being extremely nervous I tried my best to be just that. Have you applied with any airlines yet?