I spat the dummy at them about 6 weeks ago when I noticed this. My wife and I had about CC 500000 points we wanted to convert to Asia Miles and noticed they were now worth about 20% less than a few days earlier when it was 1/15. Imade it very clear to them unless they honoured the 1/15 I would close all my accounts including loans and CC's and take them else where. I got what I wanted but I'm still on the lookout for a better CC deal.