I stayed there a few weeks ago. We had a black tie dinner in one of the private rooms for a retiring boss of mine - not somethnig I'd ever attended before and doubt there will be many more since. It was excellent. The staff were nearly all Eastern European in origin - much like the splendid chaps from Poland who flew so well all those years ago. They were polite and efficient and I can't fault any of them. The dining room for Saturday breakfast was, as ever, superb. Ever-helpful staff re-arranged tables so our group could sit together and the food was up to the usual highest standards.
I suggest grumpy members contact the committee with their gripes. I'm sure AVM Wiles would appreciate a note regarding experiences over the virtual bumping of gums on an anonymous forum.