Back to the topic:
Impressed yesterday afternoon with the patience shown by the MAD 36R TWR controller when verbally abused by a succession of Iberia Primadonnas & an Air Europa at the holding point. One even made an insulting remark in Spanish that "the foreigners should go to the back of the queue". Pity though that the controller was eventually bullied into doing just that, explaining somewhat unconvincingly that the Iberia's and Air Europa had CTOT's to meet
