BA and BASSA had one of their regular meetings and our management could not even be bothered to mention that they intended to introduce a hot towel service.
It beggars belief that this couldn't be done with an email and few notices.
Who the hell do BASSA think they are to expect this kind of perceived importance - which in reality is nothing more than micro-interference - in the running of the airline?
Hot towels, good grief. Do BASSA even know the meaning of the phrase "hard work"? Because there's about 3 million people in Britain who would be more than happy to replace them and show them what it is.