antes56 -If you read through this thread, you'll find links and information that contains everything you need to know. The link to the recruitment fair was a pretty detailed account of the role and requirements. At this stage though, I'd hope you would know fully what was expected of you. If you go to Thomas Cook's recruitment page, it will tell you everything you need to know. You have to do some things yourself, don't expect everyone to do all the hard work and post everything here for you. I don't mean that in a patronising way, but you should be looking through the links that were very helpfully posted by others in this thread.