Ava
BASSA strongly believed, sorry declared that staff travel would be returned within 5 minutes of the first cancellation. I'm sorry but BASSA will clutch at anything except the truth and spin more and more lies to avoid facing up to the fact that it has failed to represent you and failed to secure the best deal it could for its paying members.
If I bought a ticket to the opera and discovered a circus when the curtain went up I would want my money back rather than seek to defend the operatic attributes of the clowns in the chorus line.