Ava Hannah - I'm not sure but I think I might know who you are - you sound like a purser I worked with on a HRE trip a few years ago - she had received very little support from BA after her young boy had passed away - we talked about it during 2nd break - they were more interested in when she would be returning to work than her well being.
Please don't take it out on current management - they have nothing to do with it - please PM if it's you.