PPRuNe Forums - View Single Post - British Airways vs. BASSA (current Airline Staff Only)
Old 24th Jun 2010, 09:42
  #271 (permalink)  
Re-Heat
 
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Exactly. And you don't achieve that through telling people that you have no interest in their companionship for the period in which you operate together as a crew.

CRM is all about the cognitive and interpersonal skills needed to achieve the goal of getting people to do their jobs properly and get the most from the crew. What you don't seem to understand is that you are dealing with people and not machines in that process, through that very statement on your perceived value on those people.
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